Comhairle nan Eilean Siar Logo (with tagline Ag Obair Còmhla Airson nan Eilean)
Lews Castle

Criminal Cyber Incident Update

Comhairle nan Eilean Siar is continuing to work with Police Scotland, Scottish Government and the National Cyber Security Centre to establish the full impact of Tuesday’s criminal cyber incident.

While investigative work continues the Comhairle’s priority in response to this incident remains to restore and secure services, ensuring their continued delivery to those in our communities who need them most.

One key aspect of achieving this aim has been work on the processing of benefit and support payments. While payments have been made to the public, restrictions to file access has affected other scheduled payments.  The impact to IT systems has also meant that invoices due to creditors cannot be paid at this time. The Comhairle appreciates the impact late payments can have and is working to resolve these issues as soon as possible. The Comhairle will be in contact with the affected individuals to provide updates and support.

The Comhairle’s email system is now restored, and work is ongoing to redirect numbers for key public services. A temporary website is also in development which will allow members of the public to access key information.

The Comhairle’s out of hours service is functioning as normal.

  • Temporary Phone Numbers for Social Care and Social Work Services
  • Taigh Shiphoirt and Bremner Court: 07768236573
  • Harris House:  01859 502194 or 07970907715 or 07866915384
  • Trianaid: 07903212541. 
  • TACUN: 9am-5pm – 01878 700860 and out of hours – 07773624546
  • Barra: 07866915478
  • Care at Home: Mon-Fri 9am-5pm 01851 705755 and Out of Hours (Faire) – 01851 701702
  • OT Community Services: 01851 708287
  • Social Work Services (Adult and Justice): 9am-5:15pm Mon-Fri – 01851 822708 and Out of Hours (Faire) – 01851 701702
  • Social Work Services (Children and Families): 01851 822749

The following services can now be accessed at the usual numbers:

  • Human Resources: 01851 822606
  • Occupational health: 01851 822611
  • Ardseileach: 01851 822752