Comhairle nan Eilean Siar Logo (with tagline Ag Obair Còmhla Airson nan Eilean)
Lews Castle

Continuous Improvement

Best Value is about ensuring that there is good governance and effective management of resources, with a focus on continuous improvement to deliver the best possible outcomes for the public. The Comhairle, therefore, have a statutory duty, introduced in the Local Government (Scotland) Act 2003, to make arrangements to secure Best Value, which includes the obligation to operate in a way that drives continuous improvement in all of its activities and a requirement to demonstrate a focus on continuous improvement in performance around the seven Best Value themes. The auditing of Best Value includes the pace and depth of continuous improvement.

Continuous improvement seeks to balance quality and cost considerations, and is achieved with regard to economy, efficiency, effectiveness, the equal opportunities arrangements, and sustainable development. Best Value requires authorities to consider how they can improve their services by taking on board the feedback they get from both customers and stakeholders. It also requires consideration to be given to innovative methods of service delivery.

The Comhairle’s Continuous Improvement Agenda reflects best practice and audit requirements. The Comhairle use the Public Service Improvement Framework (PSIF) self-assessment improvement tool to identify areas for improvement, to inform the proposals and to facilitate effective benchmarking with other authorities.  In preparation of the Comhairle’s Audit of Best Value the 2019/20 programme of self-assessments was adapted to include Audit Scotland’s Best Value toolkits  whilst still following the PSIF ethos. Every three years the PSIF Framework is reviewed to ensure that it remains up to date and relevant for Scottish public sector organisations. The PSIF Framework Guidance 2023 was issued on 23 November 2023. 

Self-Assessment Outcome Reports

Public Services Improvement Framework 2013

Public Services Improvement Framework 2016

Audit Scotland’s Best Value Toolkits

The Comhairle’s Strategy and Performance