Customer Service Strategy

The website will serve as the main access point for the council’s services for simple information and transactional services. If customers cannot self-serve, officers will use the website as their information source if contacted through alternative methods. Officers will have reliable and up-to-date service information at their fingertips, enabling them to respond to customers enquires and requests quickly, efficiently and consistently.  The solution will enable them to respond to a wide range of questions, drawing on specialist knowledge where necessary. The website is supported by a powerful content management system, that, once embedded, will be opened out to service areas to enable identified editors to update contact with the appropriate oversight of the Web Support team.