Post and Email
- Provide a complete range of online forms to reduce the number of forms sent by post.
- Integrate email and postal distribution lists in order to give people the choice to opt for email only.
- Reduce the amount of internal post by encouraging staff to email or scan correspondence.
- Include web links to the appropriate web page when responding by email.
- Publish a group email address for the initial customer contact, shared by all relevant staff in the service area.