Conclusion
Customer expectations are continually changing, and councils are striving to make efficiencies. We aim to address these challenges by making the best use of technology to deliver cost effective services to customers.
The Customer Service strategy aims to redesign services to make them simple to deliver and easy for customers to access. We aim to optimise processes to remove delay and duplication and gather feedback from customers to help us design our services better.
The underlying principle will be of consistency and to embed a culture of good practice across the Comhairle, where staff and customers are clear about the standards of service they can expect to receive.