Governance
The adoption of a modern technology platform and the ability to take a customer focussed approach to development of services, will require a different way of working to be developed within the Council. A multi-disciplinary team will be required to undertake resulting service reviews and build new processes within the platform. The requirement is to deliver significant business transformation in terms of channel shift, process change, and operational efficiency. There is a substantial amount of work required to create the end-to-end online services. This will require considerable input from Service Areas. The service redesigns and system development will necessitate further resources to complement the business support function within ICT.