Payment
- Design services so that prepayment is built into service requests where appropriate.
- Develop a seamless application and payment process by linking the form completion and payment processes and identify forms where payment integration can be added.
- Review all major payment channels and shift customers to the most cost-effective method of payment.
- Promote payment by direct debit, web and telephone payment over the face-to-face channel.
- Review accepting cash and cheque as payment methods.