Customer Service Strategy

Customer Service Strategy

Web

By promoting the website as the main access point for the council’s services for simple information and transactional services:

  • Ensures that the website is a primary source for all council communications.
  • Develops and promotes the use of online consultation.
  • Ensure accountability agreed for managing the web site.
  • Ensure cross council editors update service specific content on a regular and timely basis through the Content Management System.