Digital Inclusion and Accessibility
- The strategy seeks to help service areas understand and tackle the different barriers to equal opportunities for different groups of people.
- Provide public internet access at key locations, e.g. Libraries, community hubs.
- Widely advertise our full choice of contact channels, particularly to hard-to-reach groups.
- Provide a translation service to allow easy access to the authority for all, through the face to face and telephone channels.
- Carry out an Equality Impact Assessment of the channel mix and make reasonable adjustments to the channels as needed.