Electronic Forms
E-Forms will be implemented throughout the Council and will be the default method for capturing customer interactions. E-Forms enable greater process automation and improvement, helping remove steps such as re-keying of information, photocopying and the printing out of forms. The platform solution includes:
- Service Designer: powerful forms, workflow and integrations which can be completely designed and built by the Council.
- Customer Portal: single window into the Council, providing 24/7 access to online services and data.
- Staff Portal: Back-office tasks and workflow, as well as internal forms and processes. Potential for out-of-the-box integration solution to Outlook for email, One Scotland Gazetteer, Payment connector, SMS gateway.
In line with the operating model, where a follow up action is needed, officers will populate information on the form, on behalf of the customer and direct that to the relevant service area.