From week commencing 15th June 2020, the Comhairle are introducing a booking system for householders looking to dispose of bulky household waste items at our HWRCs using a restricted vehicle such as a trailer, pickup, or van. From this date, restricted vehicles will not be permitted entry to our HWRCs without a valid booking confirmation.
The new booking system is an online based system. Bookings must be made a minimum of 24 Hours in advance of your trip to the site. Time slots are available at 15-minute intervals throughout each day our sites are open, up until 30 mins before closing time for each site.
Once you have completed your booking online, you will receive a booking confirmation via email.
If you need to change or cancel your booking, you can do so up to 12 hours before your allocated time the day before your booking, please note that you cannot change or cancel your booking on the day of your booking.
To amend or cancel a booking:
- Go to your original confirmation email
- Scroll to the bottom of the email
- Click on the ‘Manage booking’ button
- From this you can either cancel or reschedule your booking. You can use the reschedule button to change your vehicle registration details or book a new time slot.
Waste Declaration & Vehicle Details
Please complete all waste declaration and vehicle details fields on the booking system online form while booking your time slot. If you are using a hired vehicle and do not know the vehicle registration number in advance, please enter ‘Hired’ into the Vehicle registration Number field.
Proceed to book a time slot
Household waste bookings can be made for Creed Park (Stornoway) and Rueval (Benbecula) via the Comhairle’s Booking System for Restricted Vehicles page.
If you are unable to make a booking online, please contact Customer Services on 01851 600 502 and a member of staff will generate a booking for you.