Customer Service Strategy

The Comhairle's Customer Service Strategy (483.0kB) (Opens in a new window or downloads a file) was updated and approved by the Comhairle in the summer of 2012. The strategy aims are

  • To provide a consistent, corporate approach to customer service delivery, guided by our customer care standards;
  • To achieve a high level of customer satisfaction and to use Customer views to help improve and shape future service delivery.
  • To increase the range of services are provided through a corporate team, based on convenience to the customer;
  • To provide customers with the most cost effective channel for the service they need;

Our Customer Care Standards outline our corporate commitment to achieving a consistent and transparent level of care across all service areas.