Annual Reports and Quarterly Monitoring Annual Reports Complaints Management Reporting 2021-22 (148.7kB) (Opens in a new window or downloads a file) Complaints Management Reporting 2020-21 (186.0kB) (Opens in a new window or downloads a file) Complaints Management Reporting 2019-20 (139.6kB) (Opens in a new window or downloads a file) Quarterly Monitoring July - September 2022 (144.5kB) (Opens in a new window or downloads a file) April - June 2022 (176.7kB) (Opens in a new window or downloads a file) October - December 2021 (200.2kB) (Opens in a new window or downloads a file) July - September 2021 (182.4kB) (Opens in a new window or downloads a file) April - June 2021 (182.8kB) (Opens in a new window or downloads a file) October - December 2020 (198.1kB) (Opens in a new window or downloads a file) July - September 2020 (157.6kB) (Opens in a new window or downloads a file) April - June 2020 (156.3kB) (Opens in a new window or downloads a file) October - December 2019 (111.7kB) (Opens in a new window or downloads a file) July - September 2019 (313.8kB) (Opens in a new window or downloads a file) April - June 2019 (314.0kB) (Opens in a new window or downloads a file)