The Comhairle has adopted the Scottish Public Services Ombudsman’s model for complaints handling procedures. The updated procedure for complaint handling introduced from 1 April 2021 replaces the existing procedure. The updated procedure can be viewed in the document below.
How Do I Complain?
It is easier for us to resolve complaints if you make them quickly and directly to the service concerned. Please talk to a member of our staff at the service you are complaining about as they can try to resolve any problems there and then.
When complaining, tell us:
- your full name and address
- as much as you can about the complaint
- what has gone wrong
- how you want us to resolve the matter
Alternatively, if you just want to comment on, criticise or suggest improvements to our services, please use our Compliments, Comments, Criticisms Form