Universal Credit

Universal Credit is being introduced in stages across the UK, and in the Western Isles the first cases went live from 11 May 2015.

What Is Universal Credit?

Universal Credit is a new way of paying benefits for people in or out of work. It brings together several different benefits and combines them into one monthly payment which goes straight into your bank account.

Universal credit will replace:

  • Housing Benefit
  • Income-based Jobseeker's Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Child Tax Credit
  • Working Tax Credits.

How To Claim

Claim Universal Credit Online (Opens in a new window or downloads a file)

Call the Universal Credit helpline on:

Phone: 0845 600 0723
Textphone: 0845 600 0743

Further Information

Visit Gov.uk for More Information About Universal Credit

Internet Access Points Throughout the Western Isles

Further Support Available from Citizen’s Advice Western Isles

Western Isles Poverty Action Group (783.1kB) (Opens in a new window or downloads a file)

Please note that you will not be able to claim help with your Council Tax within Universal Credit. You will need to complete a Council Tax Reduction form.